STORE MANAGER
Store Manager
Title: Store Manager
Location: San Francisco
Reports to: CEO
Hours: Full-Time (40 hours/wk)
Salary Range: $60,000-$70,000 annual DOE
Company
Nirvana Soul is a Silicon Valley-based coffee company, with locations in Downtown San Jose and Main Street Cupertino, and a Roastery in North San Jose. Our mission is to bring people together through the power of coffee and tea.
Team
This position joins a team of baristas, shift leads, and managers. The team creates joyful experiences, engages customers and delivers excellent service, takes precise orders and makes quality drinks, keeps the shops and all equipment clean and organized, and supports the overall growth of the company.
Role
The Store Manager reports to the Co-Founder & CEO of Nirvana Soul. This is a full-time, non-exempt position. Store Managers uphold Nirvana Soul’s core values and are responsible for the complete day-to-day operations of the stores to ensure that employees work together effectively to make sales and contribute to shop upkeep. Their duties include communicating with vendors about inventory orders, scheduling employee shifts and training new employees.
Responsibilities:
Supervise, train and assist employees in customer service, store maintenance, and product promos
Develop and maintain a schedule for employees that considers holidays and seasonal changes
Seek ways to better promote the store, the product line, and service within the store
Maintain proper inventory levels, ensure stocking, and implement purchasing plans
Manage all controllable costs with a view to maintaining profitability
Ensure the store remains clean and presentable at all times, and equipment is maintained
Hire, onboard, and train as needed to ensure adequate personnel is on hand at all times
Manage staff performance, including use of disciplinary action as needed
Oversee financial plans, budgets, and costs for store
Maintain energy, flow, cleanliness, and culture to Nirvana Soul standards
Ensure inventory and deliveries are processed, including milks, syrups, and other packages
Enforce daily task completion with shift leads and baristas
Make and serve delicious drinks, waffles, and pastries
Deliver personable and memorable customer service to all guests and vendors
Communicate with shift leads, managers, and teammates directly and respectfully
Follow health, safety, and sanitation guidelines
What you will need to be successful in this role:
Ability to motivate and lead a team fairly and impartially
Be a shining example of behavior and high performance
High degree of analytical skills, and the ability to delegate and be self-directed
Excellent written and verbal communication skills
Strong organizational, time management, and project management skills
Technically skilled in basic retail computer systems, including related software
Alignment with Nirvana Soul’s mission, vision, and core values
Great teamwork, interpersonal skills, and professionalism
An enthusiastic, joyful, friendly, and optimistic attitude
A bias for action with a strong record of taking initiative and following through
Proven leadership skills and the capacity to give direction clearly, effectively, and constructively
Ability to take direction, work efficiently, and meet expectations
Problem solving skills and the ability to respond effectively to changing pace and priorities
Requirements
Minimum of 2 years of leadership experience in a retail or customer service setting
Available to work a variety of hours, including mornings, evenings, weekends, and possible holidays
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
Ability to move and handle merchandise up to 40 pounds, and fixtures throughout the store
Be aware of and comply with all labor and employment laws applicable to employees
A current Manager Food Handlers certificate
Job responsibilities may adjust based on the needs of the business.
Benefits:
Bonuses
401(k)
Health insurance
Paid time off
Thank you for your interest in Nirvana Soul! 🤗 We are currently hiring friendly, energetic, and mission-driven people to join our teams. If you’d like to be considered, please apply. We look forward to talking to you soon! 💕